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Customer Success Associate - New York

Marketing
|
Full Time
|
New York, NY

How the world is mapped hasn’t changed in a decade. We’re changing that. Are you ready to join us for the ride?

Steps is a fast-growing, well-funded startup, disrupting the world of location-based information. We’re building the mapping platform that will redefine how people find information about the things and places they love. But we’re not just map nerds. We know that our most important asset is our people and that our success depends on our team. We’re looking for a Customer Success Associate to join our family. We’re a team of go-getters - we work hard, are passionate, and seriously are changing the world. Are you up for the challenge?

Responsibilities
• Own the client engagement process from introduction calls, demos and POCs through to closing
• Develop strategies and coordinate cross-functional support to help customers maximize the value from the Steps solution
• Manage the Steps Accelerator to onboard new customers, provide technical support to customers and training on the product
• Be the main point-of-contact for the relationship with our customers.
• Communicate customer feedback, including the challenges and desired outcomes of our customers with the product team

Requirements
• 1+ years experience working in customer success, marketing, or sales at a technology company.
• Proven experience in a closing role
• Ability to multitask and manage complex projects
• Technical inclination and ability to learn new software programs
• Native English with excellent communication and presentation skills both orally and in writing
• A passion for overcoming challenges and a problem-solving attitude

We can work together.Apply for this position
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